Frequently Asked Questions
Everything you need to know about your Alpkit gear and orders.
What are your shipping rates and delivery times?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Free standard shipping is available on all orders over $100.
How do I return or exchange an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Most of our collections utilize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
Can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.